Position Overview
What you'll bring to the team
- A passion for delivering exceptional guest service and creating memorable experiences
- Proven ability to lead, coach and motivate teams in a fast-paced environment
- Confidence to lead by example and uphold high standards under pressure
- Excellent communication skills, with the ability to engage, inspire and present to groups
- Strong problem-solving and decision-making skills, with a calm and professional approach
- A proactive mindset with the ability to drive performance, sales and service improvements
- The ability to build strong working relationships across teams and departments
- High levels of personal ownership, organisation and attention to detail
- Confidence handling guest feedback and escalations, ensuring positive outcomes
Qualifications & Experience
- Experience in a supervisory or team leadership role
- Previous expe...