Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencies & Skills Required Strong understanding of KPIs and how they impact both clients and overall business performance Confident and comfortable delivering presentations to international clients Excellent command of the English language with strong verbal and written communication skills Proven ability to motivate teams and drive positive engagement Strong coaching and people development capabilities Highly committed, enthusiastic, positive, and resilient Able to perform effectively in high-pressure environments Adaptable and comfortable working in fast-paced, changing environments. Skilled in troubleshooting and problem-solving through data analysis. Qualifications and Experience 2/3 Years’ experience as an Operations Manager within the BFSI sector. Proven ex...