1、负责酒店总机电话接听、转接及留言服务，确保通讯畅通高效
2、处理客房预订、变更及取消等业务，准确录入预订系统
3、解答客户关于房型、价格、设施等基础咨询并提供专业建议
4、协助处理特殊需求预订（如团队/VIP/长住客）并跟进落实
5、定期核对预订信息与房态系统，及时处理差异情况
6、整理每日预订报表并提交至相关部门
7、维护客户档案信息，确保数据准确性与保密性

1、普通话标准，具备良好的电话沟通技巧与服务意识
2、能熟练操作酒店Opera系统及办公软件（Word/Excel）
3、具备基础英语听说能力（需处理简单英文预订）
4、数字敏感度高，能高效处理多任务且注重细节
5、可适应轮班工作制
6、有酒店前台/总机/预订经验者优先
7、抗压能力强，能妥善处理突发情况与客户投诉
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender...