The Working Workshop Foreman is responsible for maximizing service sales and profitability by creating customer confidence in the Dealership by providing quality service.
He/she needs to ensure that a “fix right first time” standard is maintained by effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction.
When taking over and transferring tasks and responsibilities, it is essential to ensure that all information is received and explained directly from the Service Advisor in as detailed a manner as possible, so that subsequent steps in the process can be carried out in the best way possible.
The Working Workshop Foreman is the expert for diagnosing and repairing malfunctions in defined fields, repairs and services on all current overall vehicle systems in those fields.
By performing all customer service work (inspection) a...