Job Description

Role Summary and purpose

The Senior Employee Relations Specialist – Healthcare & RCM will be responsible for managing complex employee relations matters across Revenue Cycle Management operations. The role ensures fair, compliant, and consistent handling of workplace issues while balancing associate safety, regulatory requirements, and operational productivity. This position requires strong investigation skills, healthcare/RCM domain understanding, knowledge of labour laws, and the ability to partner with operations, compliance, and quality leaders.

Key Responsibilities

Employee Relations & Investigations

Lead investigations related to:

• Workplace behavior, harassment, and discrimination
• Conduct issues
• HIPAA-related violations, confidentiality breaches
• Fraud, coding inaccuracies, and RCM-sensitive concerns
• Complaints...