Position Overview
Job Description
Working as part of the Workplace Experience team, you will curate a welcoming, service-led environment while delivering high levels of satisfaction for client stakeholders and ISS employees.
You will help meet and exceed agreed service levels, build strong relationships, and ensure every interaction reflects a five-star concierge approach.
Key Responsibilities
Own and deliver the end-to-end customer touchpoint journey and other user-centric concepts Deliver exceptional customer service, including events and engaging experiences for colleagues Support front-of-house and reception activities, assisting visitors, contractors and stakeholders with building access and requests Act as the main point of contact for client colleagues on the floor and in the lobby, responding to queries and service requests Build effective working relationships with ISS employees to support a strong placema...