⏰ Full-time

Workforce Sr Analyst

🏢

Stori

                    Location
                    📍 Mexico City, Mexico
                

                    Posted
                    📅 June 03, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

                    Job Description

The Sr. Workforce Analyst will be responsible for generating accurate forecasts for all lines of business, creating glide paths for average handle time (AHT) to measure agent performance improvement over time, and calculating the impact of new waves on daily metrics. Additionally, this role will involve staying up to date with trends and seasonality of the campaign, and proactively sharing anticipated increases/decreases due to holidays, promotions, or special days.

Job Requirements

Bachelor's degree in Administration, Engineering, or a related field or equivalent experience.
Minimum 3 years of experience in WFM, forecasting, or operational analysis.
Strong analytical skills with the ability to interpret complex data and make dat...
                

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Job Details

⏰

Employment Type

Full-time

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