Job Start Date: ASAP

Reporting to the Head of Development and Demand, you’ll leverage your analytical skills and organisational prowess to enhance departmental efficiency and employee experience!

Leading a team of first response/resource planners, you’ll ensure top-notch service for our clients, manage performance, and identify training needs!

You’ll play a pivotal role in planning, scoping, and executing key projects to boost operational efficiency and service delivery – want to know more?

Day to Day

* Lead projects from inception to completion, collaborating with senior leadership on updates.
* Continuously improve and streamline internal protocols.
* Use scheduling systems to ensure optimal staff availability and reduce abandoned calls.
* Oversee holidays, absences, shifts, and cover plans, ensuring seamless operations.
* Provide exceptional service, managing a high volume of inbound calls and setting appropriate ...