Join Air Canada Vacations as a Coordinator in Workforce Planning for the Call Centre based in Montreal. Leverage your three years of call center experience in a permanent full-time role.
As a Workforce Planning Coordinator, you will play a vital role in optimizing operational efficiency and enhancing the customer experience at Air Canada Vacations. You’ll manage workforce scheduling, forecasting, and performance analytics to meet and exceed staffing goals. Your coordination will be essential to minimize call volume and improve key performance metrics in a multi-site environment.
Key Responsibilities:
• Monitor real-time performance metrics and handle immediate operational needs
• Analyze historical data for accurate forecasting and staffing recommendations
• Collaborate with offshore teams to synchronize shrinkage assumptions
• Prepare and validate operational reports for performance tracking
• Coordinate training schedules for new vendor staff and internal teams