Job Summary

To provide operational support and technical administration within the workforce automation platform. The Workforce Optimisation Administrator is responsible for ensuring the operational integrity and efficiency of the workforce automation system. This role supports the Workforce Optimisation Supervisor in maintaining system integrity and providing power user assistance to Business Units.

Key responsibilities not limited to the following:

System Data Maintenance

• Update and maintain organisational structures and resource pools within the workforce automation framework.

Power User Support

• Act as a first-line support contact for Business Users, assisting with routine system navigation and troubleshooting.

Quality Assurance

• Conduct self-audits and regu...