Our client in the BPO sector is urgently looking for Workforce Manager: 

Requirements

• Candidate must possess at least a Bachelor’s/College Degree


• 4 years minimum experience in Workforce Management


• Dialer experience for outbound campaigns a must


• Excellent skills in forecasting, scheduling and real-time time management a must


• Strong organizational skills to ensure critical timelines are met


• Accuracy and attention to details a must in this role


• Strong presentation skills


• Detail oriented with ability to deliver project deliverables with little supervision


• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels


• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized


• Demonstrate...