Location : BGC, Taguig City

Shift : Mid to Night Shift

Setup : On-site for 3 months training then shift to Hybrid (3x per week)

Employment Type : Full-time | Permanent | Direct Hire

✅ What You’ll Do

The role is responsible for leading workforce management and business continuity functions to ensure operational efficiency and resilience. Key responsibilities include workforce forecasting, capacity planning, staffing schedule development, real-time performance monitoring, and workforce optimization to achieve service-level targets. The position also oversees the creation and governance of workforce and business continuity dashboards, reports, and analytics, ensuring data accuracy and providing actionable insights to leadership. Additionally, it leads the development, testing, and maintenance of Business Continuity Plans (BCP), manages BCM risk registers and remediation activiti...