WORKFORCE ANALYTICS CONSULTANT

+ **Job ID:** 60553
+ **Job Category:** Operations & Maintenance
+ **Division & Section:** Customer Experience, Business Intelligence & Workforce
+ **Work Location:** Metro Hall, 55 John St, Toronto, ON M5V 0C4
+ **Job Type & Duration:** 1 Full-Time, Temporary (12 month) Vacancy
+ **Salary Range:** $87,800.00 - $116,745.00 **Hiring Zone:** $96,819.00 - $104,972.00
+ **Shift Information:** Monday to Friday, 35 Hours per Week
+ **Affiliation:** Non-Union
+ **Number of Positions Open:** 1
+ **Posting Period:** 02-Jun-2026 to 11-Jun-2026
**Job Description**

You will oversee real‑time intraday workforce monitoring and forecasting activities, including making real‑time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports. The role identifies and escalates ...