The Role

Position overview

The Workflow Analyst Engineer is responsible for analysing, designing, developing, optimising, and maintaining the Sonata RDA business workflows. This role acts as the bridge between business operations and technical implementation, ensuring workflows are efficient, scalable, and aligned to business goals. The ideal candidate has strong analytical skills, experience with workflow or process automation platforms, and a passion for continuous improvement. This role requires working with the proposition, operations, change and development teams to deliver superior customer experiences, low ‘cost to serve’ operation, and ensure enhancements drive operational efficiency and are well controlled and managed.

Key responsibilities

Workflow Analysis & Design: