Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups).
Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities.
Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment.
Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution.
Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred).
Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow)
Must be able to work independently and in collabor...