Sr. Analyst The Sr.Analyst will assist with the application support intake and issue evaluation process. As first responder, the Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate. The position will report to the Global Support Manager Responsibilities Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction Build relationships and trust with customers through open and interactive communication Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance Contribute to customer self-help by authoring relevant knowledge base content Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities Requirements Strong technical and analytical aptitude, specifically in complex, enterprise software applications Prior technical/system ...