If you like turning real-world problems into models that actually move the needle, you’ll fit right in. Our Workforce Planning (WFP) Data Science team builds AI/ML solutions that help forecast demand, optimize capacity, and sharpen scheduling—at the scale of Chase call centers, back office operations, and ~5,200 branches. The work is complex, high-impact, and rarely “plug-and-play”—you’ll frame the problem, choose the right math, and deliver solutions built for action. If real-time decisioning sounds like your kind of challenge, this is where you belong.

As a Data Scientist Associate Senior within the Consumer and Community Banking in Workforce Planning (WFP) you will solve complex, data-intensive, and often unstructured business problems that materially impact operations. You will independently frame ambiguous questions, translate them into mathematical formulations, and select modeling approaches grounded in strong theoretical fit—not just benchmark off-the-shelf algorithms....