Atain is seeking a WFM Scheduler Team Lead in South Africa, Wes-Kaap, to own the scheduling and real-time adherence function. Responsibilities include creating workforce schedules, overseeing intraday management, and leading a team of RTA analysts. The ideal candidate will have 3-5 years of workforce management experience and strong leadership skills. Join Atain to drive operational efficiency and enhance service level performance in a dynamic contact center environment.
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