Position Overview
Workforce Management (WFM) Manager
Position Title:
Workforce Management (WFM) Manager
Job Summary:
The WFM Manager is responsible for managing workforce planning, scheduling, forecasting, and real-time operations to ensure optimal staffing levels and operational efficiency. This role supports business goals by improving productivity, service levels, and resource utilization.
Key Responsibilities:
Manage workforce planning, forecasting, and scheduling activities.Monitor staffing requirements based on business demands and trends.Oversee real-time adherence and intraday performance management.Analyze workforce data and prepare performance reports.Collaborate with Operations, HR, and Recruitment teams to address manpower needs.Ensure service level targets and KPIs are consistently achieved.Identify process improvement opportunities to enhance...