Flexible Work, Better Balance
WFM Analyst
Location: Mohali (WFO) | 🌙 US Night Shift | ⏱ Full-Time
Experience: 4+ Years
Role Overview
We are seeking a WFM Analyst with strong data analysis capabilities to own workforce planning, real-time performance management, and leadership-level MIS for a US Call Center. This role blends WFM expertise with advanced Excel-driven data analysis, enabling informed decisions on staffing, productivity, cost control, and SLA delivery.
Key Responsibilities