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WFM Analyst, Contact Center Telecom: Forecasting & Insights

XAD Technologies
Location 📍 dubai, United-Arab-Emirates
Posted 📅 June 07, 2026
Work Type ⏰ Full-time

Position Overview

XAD Technologies in Dubai is seeking a Workforce Management (WFM) Analyst. In this role, you will optimize workforce productivity by forecasting demand and creating efficient schedules while monitoring performance metrics across multiple lines of business. You are expected to have a Bachelor's Degree and 3-5 years of experience in Workforce Management, along with advanced skills in Power BI and Excel. The company provides visa and health insurance.
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Job Details

Employment Type
Full-time
📊
Category
Human Resources
🏠
Work Arrangement
On-site
📍
Location
dubai, United-Arab-Emirates