Job Description

Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers.

Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign.

Why choose us?

With over forty years of expertise, HGS stands as a leading figu...