In this role you will be welcoming our new customers by informing specifics on their new accounts and confirming information in case further contact is needed.Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.Contributes to building brand value and achieving enduring profitable growth.Job functions Include but are not limited to:- Makes a standard number of outgoing phone calls on new NMAC/IFS accounts while staying available for incoming phone calls, in order to welcome the customer to our company, confirm demographics and inform about specifics on their accounts.
- Must be able to utilize all tools available for researching customers information that can lead to contact.
- Direct the call to a specific department when special situations are discussed, in order to resolve questions or concerns.
- Assistance on registration to our website and enrollment to recurring payments.Job Knowledge and Skill:- Level of understanding of ...