Overview

Customer Excellence / Project Management Intern – Webshop Support (6 months, Madrid)

Responsibilities

• Monitor the webshop after launch to identify functional, technical, or usability issues
• Investigate, reproduce, and document reported problems and escalate them to the appropriate team
• Review customer feedback and complaints to identify recurring issues affecting the customer journey
• Provide daily support to internal users by answering questions and helping them use the webshop
• Create and update user manuals, quick guides, and simple training materials
• Maintain an updated log of issues, resolutions, and known workarounds
• Support small improvements to usability, navigation, content, and FAQs
• Review basic webshop performance data to help identify improvement opportunities
• Assist in updating internal documentation, SOPs, and post-launch workflows
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