Wealth Mortgage Client Care Officer

Are you a client-focused professional with a passion for exceptional service and a strong understanding of mortgage products?
Citibank is seeking a dedicated Wealth Mortgage Client Care Officer to join our team. This role is crucial for providing outstanding support to existing mortgage clients, handling inquiries via a dedicated hotline, resolving issues, and actively driving client retention to enhance client loyalty and overall banking relationships. If you excel at building relationships over the phone, problem-solving, ensuring clients feel valued, and achieving performance goals, we invite you to contribute your expertise to our client care and retention efforts.

Role Overview:

The Wealth Mortgage Client Care Officer serves as the primary contact for existing mortgage clients, managing inbound inquiries and proactive outreach for retention. This officer delivers accurate information, resolves service and a...