The Digital Concierge Specialist is the primary contact for all online‑related needs of Private Banking Clients. This role is responsible for supporting high and ultra‑high net worth clients with their digital experience.

As a junior team member, you will focus on learning core digital platforms, delivering high‑quality client support, and escalating issues to senior colleagues when appropriate, as well as liaise with advisors, Client Service Specialists, product partners, and operations to ensure a seamless, integrated online experience for Private Banking clients Full training on J.P. Morgan Private Banking Digital Products will be provided.

Job Responsibilities

Client Support and Digital Adoption

• Support new and existing clients by promoting J.P. Morgan digital solutions and assisting with digital adoption.
• Assist clients with day‑to‑day inquiries, including login and navigation support across web, mobile, and tablet platform...