Position Overview
Job Description
We are seeking an experienced quality professional to take ownership of both proactive quality planning for new projects and reactive resolution of field performance issues. This dual-role position serves as a key cross-functional leader who bridges customer feedback, field data, and internal teams to drive continuous product improvement, reduce risks, and enhance overall reliability.
Key Responsibilities
Oversee the full warranty claim lifecycle, including validation, root cause investigation, containment, corrective actions, and effectiveness verification.Analyze field failure trends and systemic issues to identify opportunities for product and process enhancements.Lead contract and project risk assessments by incorporating historical performance data and lessons learned.Develop and maintain quality plans, critical-to-quality characteristics, dashboards, and reporting tools for warranty and project risk...