Position Overview
Job Description
- Review, screen, and verify customer warranty claim forms and supporting documents.
- Ensure all warranty claim data entered into the warranty management system is accurate, complete, and timely.
- Coordinate closely with sales teams and customers regarding warranty claim handling and resolution.
- Monitor warranty claim status and follow up on pending cases to ensure timely closure.
- Analyze claim trends and provide recommendations to reduce claim rates and improve product/service quality.
- Prepare regular warranty claim reports and maintain proper documentation records.
- Support implementation and improvement of warranty claim management processes.
- Conduct customer or site visits when required to investigate warranty issues and support claim management activities.
- Communicate professionally with internal and external stakeholders to ensure smooth warranty operations.
- Ensure compliance with ...