Enhance customer satisfaction at Birchwood as a Warranty Administrator in the service department. Collaborate with Service Consultants to manage appointments and process warranty claims effectively.
The Warranty Administrator plays a vital role in daily operations, reporting to the Fixed Operations Manager. You will manage the customer loaner fleet while processing internal work orders and submitting warranty claims to manufacturers. Your detailed focus and organizational skills will improve department efficiency and customer experiences.
Key Responsibilities:
• Manage customer loaner fleet operations
• Process internal work orders for service requests
• Submit warranty claims to manufacturers promptly
• Schedule service appointments using warranty guidelines
• Collaborate with Service Consultants for optimum service
Requirements:
• Experience in dealership parts or service department
• Strong commitment to customer satisfaction
• Excellent time managem...