Dealership:L0405 Suburban CDJR Farmington Hills



What You'll Do

+ Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals.

+ Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.

+ Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.

+ Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.

+ Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

+ Process all warranty claims in a t...