Deliver Excellent Guest Service – Greet guests warmly, assist with seating, take orders accurately, and provide attentive service according to hotel standards.
Promote Hotel Services – Actively recommend hotel facilities, food and beverage offerings, and local attractions to guests.
Serve Food and Beverages – Prepare and serve food, beverages, coffee, wine, and other drinks following established service procedures and standards.
Handle Guest Requests and Complaints – Anticipate guest needs, respond promptly to inquiries, and resolve complaints to ensure guest satisfaction.
Maintain Product Knowledge – Develop thorough knowledge of menu items, ingredients, beverages, wines, glassware, promotions, and outlet operating hours.
Follow Service Standards – Adhere to the correct sequence of service, telephone etiquette, r...