As a Vulnerable Customer Team Lead at Wise, you will play a crucial role in ensuring that our vulnerable customers receive fair treatment and that their needs are addressed promptly and effectively. Your primary purpose will be to execute a robust vulnerable customer support strategy that aligns with regulatory standards and supports our commitment to treating vulnerable customers fairly. You will lead a dedicated team of Vulnerable Customer Consultants, providing guidance, coaching, and support to ensure that all vulnerable customer cases are handled efficiently and in accordance with established procedures. By analysing customer data and identifying underlying trends, your aim will be addressing root causes and enhancing our overall customer experience. This role offers a unique opportunity to collaborate with cross-functional teams and influence the development of products and processes to better serve vulnerable customers and optimise their outcomes.