About the team

The Financial Support Team (previously known as Collections and Recoveries) help borrowers in financial difficulties, to prevent their Mortgage falling into arrears or exploring options to help the customers to address their arrears and to reach a good customer outcome.

As a growing organisation, we are always on the lookout for innovative and talented team members. We are now looking for a Vulnerable Customer Coach to join us. They specialise in providing support to customers that have been identified as vulnerable and assist in developing manageable solutions depending on the individual's circumstances.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provid...