About the Role: This role provides end‑to‑end delivery leadership across the full SG CBWMO change portfolio, ensuring complex SG‑led and regional initiatives are executed with discipline, strong governance, and clear accountability. It safeguards rigorous programme management, testing ownership, operational readiness and benefits realisation, while also overseeing GenAI execution as part of the broader transformation agenda. The Head of Optimised Operations & Strategic Delivery is accountable for end‑to‑end delivery assurance, optimisation and execution discipline across all Singapore CBWMO programmes, including regional initiatives impacting SG and SG‑led transformation projects. The role ensures that change initiatives translate into stable, controlled, measurable outcomes in operations, with strong governance over delivery, testing, benefits realisation, and GenAI performance. This is a critical control and execution role, sitting between strategy, technology and front‑line operatio...