Responsibilities Working closely with Head of End User Services to plan and define EUS service strategy, aligning with regional and global standards. Develop service roadmaps that support business growth and incorporate innovation in user productivity, collaboration, and digital workplace transformation. Own the EUS planning lifecycle from annual demand registration and budget planning, through service roadmap development and portfolio/pipeline governance, to resource and capacity planning across all EUS services Serve as the EUS Business Enablement leader, bridging technology and business teams. Act as the primary liaison between end users (business units) and the IT EUS team, translating business requirements into practical EUS solutions. Oversee major EUS initiatives and projects from inception to completion. Provide hands-on project leadership, ensuring on-time delivery and effective resource management. Plan and manage project budgets, negotiate with global Head Office for support...