Job Description

The Personal Banking & Wealth banking Team Head leads and motivates a team of Personal Bankers to achieve sales targets and deliver exceptional customer service, contributing to the growth and profitability of the bank's personal banking segment.

Job Responsibilities

• Lead, coach, and develop a team of Personal Bankers to meet and exceed individual and team sales targets for various banking products (e.g., deposits, loans, investments, insurance).
• Drive the implementation of sales strategies and initiatives to acquire new customers and deepen relationships with existing ones.
• Monitor team performance, provide regular feedback, and conduct performance appraisals to ensure continuous improvement.
• Ensure the team adheres to all internal policies, regulatory requirements, and compliance standards.
• Manage customer escalations and complex service issues, ensuring prompt and satisfactory resolution....