Job Title

Head of Onboarding & Servicing

Department: Retail Banking Operations, CCAM Ops

Direct Supervisor: EVP Global Head of Retail Banking Operations

Pay Band: M

Job Purpose

• Oversee and manage the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within the organization.
• Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
• Manage day‑to‑day operations, ensuring that all services meet regulatory requirements and organizational standards.
• Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise.
• Lead and mentor a team of professionals, fostering a collaborative and high‑performance work environment.
• Identify opportunities for process improvements and implement...