JOB PURPOSE:

To provide expertise advice support and leadership to assist the implementation of FAB framework which ensures in efficient low risk way. This includes the provision of an effective and proactive operation and service performance review and assurance function aligned to regulatory standards.

Develop & manage Wholesale/Investment Banking /Business banking in compliance with FAB policies & procedures as well as international best practices including service standards (SLAs & KPIs) operational risk client services and people management and create operational efficiency.

Plan & develop strategies & operating procedures policies & standards that positively impact FAB client service levels resulting in excellent client service. Lead & liaise with stakeholders to develop work processing for clients general support & transactional support for maintaining successful client relationships and product or service delivery.

Support organizational grow...