VP, CUSTOMER EXPERIENCE AND INSIGHT

Location:
Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest:

Closing Date:

Date: 18 Jun 2026

**Job description**

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**In this role you will:**

+ Lead a future-ready Customer Experience strategy for IWPB, by embedding a client-centric culture and using NPS/data insights to deliver delightful experiences across all journeys and touchpoints.
+ Own and drive the Net Promoter System, partnering with stakeholders to identify root causes and redesign customer journeys using insights (including complaints) to improve NPS, sat...