Position Overview

This VP Customer Excellence role at Majid Al Futtaim Dubai focuses on leading customer experience strategy, data-driven engagement programs, and digital transformation initiatives across the Development Business Unit. The position is designed to strengthen customer journeys, elevate satisfaction metrics, and drive seamless real estate project experiences using customer insights, behavior analytics, and omni-channel innovation.

Job Details

Country: UAE
City: Dubai
Industry: Real Estate
Function: Management
Salary: monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

• Develop and execute an integrated customer excellence strategy aligned with real estate development goals.
• Ensure customer insights and behavioral data guide planning, design, and operational decisions.