Overview

Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappoint our customers and develop action plans through close partnerships with leaders, including senior leadership, product teams, the field and IT.

Responsibilities


+ Conduct data analysis to support Service Next Generation initiatives; analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.

+ Create and administer client dashboards to provide updates for various audiences including members of senior leadership.

+ Support and initiate process improvement efforts in partnership with other areas of P...