Job Title: Voice Engineer

Contract Length: 12 months

Location: Chester

Working Pattern: 3 days per week in the office

What You’ll Do

• Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.
• Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport, including managing external carriers.
• Participating in change and problem management reviews to enhance service reliability.
• Collaborating with other support teams to swiftly manage, triage, and resolve issues.

Must-Have Qualifications

• Microsoft 365 Certified: Teams Administrator Associate
• Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
• Strong experience in managing service issues related to MS Teams Voice, Cisco Enterp...