VodafoneThree - Operations Support Senior Specialist

Location: Stoke + Hybrid working

Working Hours: Full time 37.5 hours per week – Mon – Fri

This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energized by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions.

What you’ll do

• Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met.
• Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements.
• Achieve a commercial targets through effective partner management.
• Work closely with operations to support action plans that improve efficiency, customer experience, and commercial outcomes.
• Support the delivery of operational initiatives, process changes, and co...