Overview

Location: Stoke on Trent + 4 days onsite 1 day WFH

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri + On Call

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask you to come into the office 4 days each week.

What You’ll Do

• Leading day to day operational support, including oversight of the monitoring centre and live operational performance.
• Managing incidents that impact Consumer Operations and the services we provide, ensuring issues are handled swiftly and effectively end to end.
• Ensuring Business Continuity plans are in place, well unde...