Senior Technical Recruiter specializing in End to End Recruitments
Provide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SME
Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations
Perform root cause analysis for recurring issues and implement permanent fixes
Maintain user entitlement mappings and access to appropriate VDI pools
Monitor system health and generate reports on performance, usage, and capacity
Test and implement updates, patches, and version upgrades to Horizon components and base images
Collaborate with the Infrastructure team on escalations relat...