We are seeking an experienced Virtual Receptionist to join our exciting five-star luxury hotel project. In this full-time role, you will be responsible for providing exceptional customer service to our guests, with a focus on supporting Mandarin-speaking customers. Working remotely, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they engage with our hotel.

What you'll be doing

• Manage all incoming calls, emails, and online inquiries from guests, providing friendly and professional assistance
• Respond to guest requests and queries in a timely and efficient manner
• Coordinate with various hotel departments to ensure guest needs are met
• Maintain accurate records of guest interactions and follow up as necessary
• Proactively identify opportunities to enhance the guest experience
• Provide recommendations and information about the hotel's facilities, se...