Support oil and gas ownership inquiries as a Virtual Customer Relations Associate. Provide clear communication, manage inquiries, and log critical information in a remote role.
This position focuses on facilitating customer interactions and maintaining an organized case tracking system. You'll bring 2+ years of customer service experience to a role that embraces effective communication and high availability during business hours. Expect to calm upset callers and ensure their inquiries are addressed promptly.
Key Responsibilities:
• Respond to oil and gas owner calls efficiently
• Record inquiries into case tracking systems
• Log escalation messages clearly and timely
• Listen to voicemails and manage cases diligently
• Handle high call volume with professionalism
Requirements:
• High School Diploma necessary
• 2+ years relevant customer service experience
• Proficiency with CRM tools and MS Applications
• Ability to articulate clearly under pressure<...