Join a dynamic remote team as a Bilingual Customer Support Registrar. Provide essential non-clinical assistance to patients while working virtually from home in Ontario.
In this role, you will engage with patients and healthcare professionals, gathering vital information to ensure effective service delivery. Your ability to communicate fluently in both French and English will be key to creating a positive experience. The position demands a strong customer service focus and the ability to prioritize tasks efficiently.
Key Responsibilities:
• Gather demographic and symptom-related data from callers
• Exhibit exceptional customer service during interactions
• Follow workflows to assist and navigate patients
• Document all information accurately and promptly
• Referrals to appropriate programs based on patient needs
Requirements:
• High School Diploma; College diploma in related fields preferred
• Fluency in French and English, both orally and in writing
• ...