We are seeking a highly organized, detail-oriented, and proactive Virtual Assistant to join our client’s Clinical Operations team. In this role, you will collaborate closely with team members to ensure seamless service operations for customers as they progress through their health journeys. You will oversee key processes such as lab testing, advanced diagnostics, clinician consultations, and overall health navigation support. The ideal candidate thrives in a fast-paced environment, demonstrates a strong sense of ownership, and takes initiative to deliver exceptional support.

Job Responsibilities:

Member Support

• System and Workflow Oversight: Develop a thorough understanding of systems and platforms to provide exceptional service. Monitor workflows to ensure automated processes are triggered and synced correctly.
• Appointment Management: Book, track, and manage member appointments with clinical partners, ensuring a seamless experienc...