Location: Onsite, Old Klang Road, Kuala Lumpur

About the Role:

We are hiring a VIP Retention Strategy Manager to manage and to lead retention strategy and grow long-term value for high-value customers. You will lead customer retention and revenue growth through lifecycle campaigns, customer insights, and team performance. This role focuses on engagement optimisation and scaling successful CRM formulas across teams.

Job Responsibilities:

• Build strong customer relationships through personalised communication and retention campaigns.
• Leverage AI tools to analyse customer behaviour and optimise CRM workflows.
• Train and develop the CRM team, improving execution quality and performance.
• Coordinate campaign delivery with Product, Tech, Design, VIP, and Marketing teams.
• Foster a knowledge-sharing culture.

What This Role Offers

• Own the customer engagement strategy with direc...